Frequently Asked Questions

Where is pick up? 

A. Flexible pick up/drop off arrangements from our Cockburn and Mandurah locations available.

Do you deliver hire items?

A. Yes, we offer local delivery ($15 each way) up to 15km radius from our Cockburn and Mandurah location. Delivery outside of these areas is available; price to be determined on varying factors.

Q. Do you set up the Play spaces?

A. Yes! We know you have plenty to juggle when organising a party or event without also working out how and when to collect and set up the play area. Because of this we offer a very reasonable set up fee of $25. This is inclusive of delivery – so no need to get your hands on Aunt Betty’s trailer! We are happy to provide the same service for pack up and return, again for $25. Of course you also have the option of collecting and setting up yourself free of charge as above. Consideration needs to be given to the vehicle or trailer space required for collection of items and allowing 40-50 minutes for set up.

Q. What are your payment methods?

A. Payment can be made by Credit Card, Bank transfer or Cash.

Q. What is your cancellation policy?

A. If for any reason you need to cancel your order, we offer a full refund, provided notice is given in writing within 14 days of your delivery date. All cancellations within 13-2 days of hire will forfeit the $50 security bond and cancellations in final 48 hours will forfeit 50% of booking cost.

Q. Do you have toy packages?

A. Yes! In addition to our current Playspaces, we also offer a number of Play Packages which can be adapted to suit. Contact us for more information.

Q. What are your terms and conditions?

A. Please click below for our terms and conditions

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